Predictive maintenance and customer support for decreased customer churn rate
If we apply data science on the Telecommunications industry, it can enable businesses to predict maintenance and customer issues so they can be resolved before they happen. This reduces downtime, saves money, and improves customer satisfaction.
Data science can also help with customer support by seamlessly integrating chatbots that can answer basic questions and provide product recommendations, which reduces the time it takes to respond to customer inquiries by human customer service agents.
Shapelets to the rescue
Shapelets can help businesses drive down the customer churn rate as customers are happier with their experience and are more likely to return to buy again.
By identifying the root causes of common problems, data science can be used to improve customer support and reduce customer churn rate.
How does Shapelets help?
Advanced data analytics and preventive maintenance solutions for the Telecommunications sector.